FAQ – Frequently Asked Questions – WebdynRF

Below you will find answers to general questions we have about the WebdynRF gateway. For more technical information do not hesitate to contact us at support@webdyn.com

Configuration of the WebdynRF gateway

  1. Why is the configuration and/or command file not taken into account?

    – If the file is deleted from the directory after connecting the WebdynRF gateway, the problem is usually due to a file format error. The configuration and control files must follow the format described in the schema (XSD) files.
    To check schema consistency, open the XML file with the Notepad++ text editor and install the “XML Tool” add-on. Next, copy the corresponding XSD file to the XML file in the same directory, and select “Validate now” in XML Tool. Errors detected by the tool should be displayed.

    – If the file is not deleted from the server, the most common problem is that the file has not been located correctly. The file must be available on the server in the “INBOX” directory and in the sub-directory bearing the product UID name (e.g.: “/INBOX/0045CE/”).

General use of the WebdynRF gateway

  1. What is the monthly GPRS data consumption of a WebdynRF gateway?

    The amount of data exchanged on the GPRS network varies depending on the configuration. However, the average consumption would be about 5MB / month.

  2. What is the power consumption of a WebdynRF gateway?

    The WebdynRF gateway consumes an average of about 250mA.

  3. What is the procedure for updating the gateway?

    There are 2 firmware updating methods:
    Local updating:
    On the WebdynRF configuration interface, go to the “Actions” tab and select the updater in the “File upload” menu before clicking on the “Upload” button

     

    Remote updating:
    Upload the file containing the updater (file with extension “.bz2”) in the “BIN” directory to the FTP server . Next, place the update command in the INBOX directory corresponding to your gateway (“INBOX/”, with, the identifier of the gateway concerned)

    The update command must follow the following format:

     

    updater.tar.bz2
          checksum_md5
        

    updater.tar.bz2
    checksum_md5

    With:
    – updater.tar.bz2: Updater file name uploaded to the “BIN” directory
    – checksum_md5: Md5 code of the updater file

     

  4. Why is the connection to the FTP server not working?

    A lack of connection to the FTP server may be due to a network connection problem (Ethernet or GPRS), an FTP login problem or a failure to initiate the connection.

    If you cannot connect to the network, check the following points:

    – Ethernet:

    • Modem set to “off” or “always off”
    • “Gateway” fields correctly entered
    • At least one DNS server must be configured

    – GPRS:

    • Modem set to “on”
    • APN, APN ID and APN password correctly entered
    • GPRS call number set to “*99***1#”

    If you cannot log in, check the following points:

    • Incorrect FTP parameters
    • TCP port 21 closed at output
    • Domain name resolution problem: the DNS server is not specified

     

    If the connection fails to initiate:

    In this case, only the automatic connection does not work. The problem is probably caused by an incorrect schedule configuration. Please note, the schedule ID must be an integer

Particular application of the WebdynRF Wireless M-Bus gateway

  1. Why is the WM-Bus data not being transmitted?

    For the WM-bus module data to be transmitted, you must:
    – Choose the mode corresponding to the modules used (S, T or N)

    Donnees_concentrateur_wireless_m_bus
    – Define the modules or groups of modules to be processed

    Module_concentrateur_webdynRF

    A module may be defined in a unique way by all the fields below:

    • Id
    • Manufacturer
    • Version
    • Medium

    If a module’s data is encrypted, the encryption key for this module can be defined in the “Key” field.

    To simplify the entry of the modules to be processed, a module group can be defined that conforms to the fields entered. The other fields will then be left empty (below is an example of a configuration for retrieving all Webdyn manufacturer (WDN) modules with the encryption key “00000000000000000000000000000000”.

    • Id: 
    • Manufacturer: WDN
    • Medium:
    • Version: 
    • Label: Webdyn
    • Key: 00000000000000000000000000000000

    Note: In order for the modules (filters) entered to be taken into account, the “ByPass filter” mode must be deactivated.

  2. What media and units can be found in a WM-Bus data file? Examples of data and alarm files

    Contact us for having the media file and the units file 

Particular application of the WebdynRF Wavenis gateway

  1. Why is the connection to the WebdynRF ToolBox tool not working?

    The tool is connected to the gateway via the installer access (install).

    It is therefore necessary to use the installer password (default is “middle”), and not the administrator’s password (default is “high”)

  2. What do the Wavenis module statuses correspond to?

    The statuses transmitted by the WebdynRF gateway are the raw values contained in the Wavenis modules. They are transmitted without interpretation. For further details, please refer to the Coronis module manuals.